Privacy Policy

Privacy Policy for CraftLuxur

At CraftLuxur, accessible from www.craftluxur.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by CraftLuxur and how we use it. Please read this policy carefully.

If you have any questions or require more information about our Privacy Policy, please feel free to contact us at:
Email: info@craftluxur.com

1. Information We Collect

When you visit CraftLuxur, we collect the following types of information:

a. Personal Information:

  • Name
  • Email address
  • Shipping and billing addresses
  • Payment information (through secure third-party payment processors)
  • Contact details

b. Usage Data:
We may collect information about how you access and use our website. This could include details like your IP address, browser type, and device information.

c. Cookies:
CraftLuxur uses cookies to enhance user experience and improve our website. Cookies are small text files placed on your device. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features on our site.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process and fulfill your orders.
  • To improve our website and enhance your shopping experience.
  • To communicate with you, including sending order updates and marketing messages (only if you have opted in).
  • To analyze website traffic and user behavior to improve our services.
  • To comply with legal obligations and prevent fraudulent activity.

3. Marketing Communications

By providing us with your contact details, you agree to receive promotional emails about products, sales, and other updates from CraftLuxur. You can opt-out of receiving marketing emails at any time by clicking the “unsubscribe” link in the emails or by contacting us at info@craftluxur.com. We will process your request within a reasonable time.

4. How We Protect Your Information

We take your privacy seriously and implement appropriate security measures to protect your personal data. These measures include:

  • Encryption of payment data during transmission via Secure Socket Layer (SSL) technology.
  • Regular security audits to ensure our platform is secure.
  • Limiting access to your personal data to authorized personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third parties in the following circumstances:

  • Third-party Service Providers: We use third-party companies and individuals to help operate our business and provide services to you, such as processing payments, shipping your orders, and maintaining our website. These third-party providers have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: We may disclose your information to comply with a legal obligation or when we believe such action is necessary to protect the safety of our users or to comply with legal processes.

6. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

GDPR Rights (for EU Residents)

If you are located in the European Economic Area (EEA), the following rights apply to you under the General Data Protection Regulation (GDPR):

  • Right to Access: You have the right to request access to your personal data.
  • Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data we hold about you.
  • Right to Erasure: You may request that we delete your personal data, subject to certain conditions (e.g., if the data is no longer needed for the purposes for which it was collected).
  • Right to Restrict Processing: You have the right to request restrictions on the processing of your personal data.
  • Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data, particularly for direct marketing purposes.
  • Right to Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at info@craftluxur.com. We will respond to your request within 30 days.

CCPA Rights (for California Residents)

If you are a resident of California, the following rights apply to you under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request information about the personal data we collect, use, and disclose.
  • Right to Delete: You may request the deletion of your personal data that we have collected.
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information (Note: We do not sell personal information, but we may share data with service providers as described in this policy).
  • Non-Discrimination: You have the right to not be discriminated against for exercising your CCPA rights.

To exercise your CCPA rights, please contact us at info@craftluxur.com.

7. Third-Party Links

Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing them with any personal information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us:
If you have any questions or concerns about our Privacy Policy, or to exercise your rights under GDPR or CCPA, please contact us at:
Email: info@craftluxur.com

Refund and Remake Policy

For more detailed information about our Refund and Remake Policy, please refer to our dedicated policy page here:
www.craftluxur.com/refund_returns

By purchasing from CraftLuxur, you agree to this Privacy Policy and our Refund & Remake Policy.

Effective Date: 23 March 2025